Refund Policy

  1. Order Fulfillment.  For any digital products, you will receive an email with login details to our membership site or download page. 

  2. Refund Policies.  We offer a 14-day money back guarantee on most of our products. If you are not completely satisfied, you can alert us within 14 days of the date on which your program begins; however, if the program you purchased states a different refund policy, that product-specific refund policy shall apply. For live events, we also offer a 14-day money back guarantee.  Upon requesting a refund for a program or live event within the applicable time period, we will rescind access to the product or cancel your event registration and give you a full refund.

  3. Payment Plans.  For some of our programs, we may offer payment plan options from time to time.  You are responsible for keeping a current credit card on file with us until your payment obligations have been met.  Also, if your card on file ever declines and you therefore become behind on any installment payments to us, you agree that upon providing us with a new credit card, we have permission to charge your updated card for all past due payments.

  4. Any cancellation/refund requests must be submitted in writing to support@richflix.net within 14 days of purchase and they will be reviewed on a case by case basis. 

  5. Should a refund request be successful, a maximum refund of 90% of the purchase price will be paid to the customer via the same payment method used to purchase the product (a 10% administration fee is retained).

  6. Should a refund request fall outside of the 14 day cooling off period, the customer will not be eligible for a refund.